Karen van Niekerk is the Business Process Manager at Environmental Assurance (Pty) Ltd.

She manages all business-related activities of the company including but not limited to;

Marketing:

• Online: SEO; Website Development & Management; Social Media Management; Google AdWords Campaign Management; eMarketing campaigns
• Event management: Conferences; Working Lunches; Training Events; Year-End Functions; Strategic Sessions; Team Building; Event Surveys
• Marketing general: Company Marketing Plans, Divisional Marketing Plans, Profile & Template Designs, Benchmarking, Budgeting, Client Relations Programme & Management, Media Partner Interaction and Relationship Building

Business Process:

• Develop initiatives for continuous business process improvements
• Design, develop and implement business processes to achieve organization goals
• Track and communicate status of business initiative projects to management.
• Monthly Business Process reporting
• Plan, implement and monitor business process changes for projects
• Update business processes to meet changing business needs
• Manage and oversee the development of the company strategy
• Coordinate with cross-functional team to develop business process requirements.
• Proposal, Purchase Order & Contract Management

Vendor, tender and supply chain management

• Tender Search & Participation
• Vendor Registrations & Updates
• Relationship Management with Buyers & Procurement

Human Resources Management

• HR Policies & Procedures Development;
• Leave and Absence Management;
• Grievance and Disciplinary Management;
• Employment Contract Management;
• Employee Wellness
• Quarterly Performance Assessments
• Peer reviews

She holds a Post Graduate Management in Marketing (NQF 8), and qualifications in Project Management and Design from the University of Cape Town, as well as a qualification in Event Management from the University of Pretoria.